Customer Service

The Business News Headlines and Call Notes 10 June 2024

Hello Monday and welcome to the business news headlines for this the 10th day of June.  Grateful you're with us. Lots of the news today centered on inflation, the Central Bank and rate cuts.  Also, make sure you click through and listen to the conversation we had with Cy Hilty the creator of Call Notes. It can be a game changer when it comes to recording business phone calls that need your attention.  If you want to reach out to us on Social Media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
A muted day on Wall Street and why;
Big Banks are softening their rate cut expectations;
The Biden Team is reaching out to businesses and saying...
A take-over brewing at Southwest Airlines and why;
Apple takes the wraps off its AI product;
Some thoughts about rate cuts from us;
The Wall Street Report;
Weather and prices of coca, wine and olive oil.
For the interview you'll meet Cy Hilty who has developed a program that will boost your customer service. It's time to ditch that scrap of paper that has phone numbers and messages and move into Call Notes.  While designed for the parts industry we think it has a life in other areas. Never miss another phoned in sale.  To listen to that conversation CLICK THIS LINK.
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

NTPDA Meet Our Members - Call Notes

It's time to ditch that yellow pad and step up to Call Notes. His name is Cy Hilty and for years he has dabbled in computer software…as a hobby. But now he has created a system that helps businesses keep and track phone calls…from a request to a completed transaction. We all know that many of our members still rely on doing this "the old way" however, with Call Notes you keep a record of every call, every request and can up your customer service quickly and easily. Thank you Cy for joining the National Tractor Parts Dealer Association and this should be an asset for many of our current and future members!
We're here to help our members grow their business and provide a wide range of great benefits that more than pay for an annual membership fee of $400. If you're interested in becoming a member head to our Membership Application and let's do this.  Thanks for listening and thank you for being a Member! 

Small Business Spotlight - Colfax Tractor Parts

Recently I took a trip down a gravel road in tiny Colfax, Iowa to visit with Jeff Bucklin of Colfax Tractor Parts. They own 100 acres full of nearly every type of used agriculture equipment out there. The founder of the business, Bennie Bucklin (79) still puts in a full week of work helping identify where various tractors, combines, planters, skid loaders are located. Now, get this: They ship these tractor and construction parts all over the globe. It's a big deal. In addition they also buy "gently used" vehicles, detail 'em and sell those as well. Come along for a great family story we think you'll enjoy. 
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 20 May 2024

Welcome back to a Monday! I know it's weird but we actually LIKE Monday Mornings. Why? Because Sunday is a flurry of activity from our show on News/Talk 1540 KXEL to the long list of "Stuff to Do" that my Bride has waiting for me.  Now, back to business! Coming up today, along with the business news headlines, you'll meet Alison Haider a rising star at Tero International with some great information about communication, leadership and workplace culture. Meanwhile if you want to reach out to us on Social Media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Target and others cut prices to lure back shoppers;
Wait! You actually have more buying power now than in 2019;
Happy Victoria Day to our friends in Canada;
Red Lobster filed for bankruptcy and a little history;
What's with these weird food and drink flavors?
The Wall Street Report;
The California "Mouse House" goes all in on a union.
For the interview you'll meet Alison Haider who,  just three years ago, was a new hire at Tero International but because she is so wicked smart she has recently been promoted to the Chief Learning Officer for the firm that teaches communication skills, workplace culture and more. To listen in to our conversation, CLICK THIS LINK.
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Central Iowa Business Conference with Gina Wright

If you are in business or want to be this is the conference to attend and don't let the name fool you and keep you away. The Central Iowa Business Conference is the one-day event that can help you get off the ground or take your existing business to a new level. My guest is Gina Wright the Vice President of the Urbandale Chamber of Commerce and here we talk about what attendees can expect, who the key-note speakers are and the importance of networking. Oh...and we'll also offer up a "Pro Tip" that will help you make the most of your time.  Speaking of which, time to meet Gina! 
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 2 May 2024

Welcome to Thursday and the Business News Headlines for this the 2nd day of May. One other thing before we get into the newscast: Some time ago I sat down with author, community connector and podcaster Ben McDougal. You may know him from 1,000 Cups Des Moines. Anyway here is that conversation we had about the beginnings of Insight on Business and some fun conversation about what it takes to be creative every day the title is Consistency Counts. Meanwhile, you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Jobless Claims and the U.S. Job Market;
Black taxpayers get audited more often and why;
Microsoft and Malaysia made the news;
Peloton is axing 400 workers and its CEO;
Mortgage rates climbed yet again;
The Wall Street Report;
A zinger! Google paid Apple big money for...
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines and More 17 April 2024

It's been a tough couple of days for Wall Street as investors have a host of things to worry about.  Today was no different.  Meanwhile President Biden made some promises today to American steelworkers that may heat up some international issues and we'll kick things off with that story. Also make sure you click ahead for the interview with entrepreneur and Architect Steve Wilke-Shapiro the founder of Sequel Architecture. And, a reminder, you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
The U.S. President, Japan and U.S. Steel;
Really? $56 billion for Elon? It will be a touch sell;
The IMF sees a much better economic picture;
Disney actors want to join a union;
Meanwhile Disneyland to get a makeover;
Drive a Ford Bronco or Maverick? Listen up;
The Wall Street Report;
Good news for those who suffer from sleep apnea. 
For the interview you'll meet entrepreneur and architect Steve Wilke-Shapiro the founder of Sequel Architecture and Interiors. His work not only focuses on preservation but also mixing the new with, sometimes, the very old. The result is a stunning project that ranges from the small to the very large. To listen to that conversation CLICK THIS LINK.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.
 

Entrepreneur Steve Wilke-Shapiro on Beautiful/Functional Design

Why not start a business during the height of the pandemic? Meet entrepreneur and architect Steve Wilke-Shapiro the founder of Sequel Architecture and Interiors. His work not only focuses on preservation but also mixing the new with, sometimes, the very old. The result is a stunning project that ranges from the small to the very large. Recently Steve has added an interior designer to his firm having realizing some might want those "extra touches". Beyond that Wilke-Shapiro has a very unique way in which he handles his client interaction.  Meet Steve!  
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines and More 15 April 2024

Happy Federal Income Tax Day and welcome to the Business News Headlines for Monday the 15th of April.  We kick things off with that story and a reminder to click through to listen to a conversation about what a "Straw Purchase" of a firearm is and how it can lead to ten years in prison and a $250,000 fine.  My guest is Aaron McKinney, a strong advocate of the Second Amendment, but concerned about the lack of training so many people have when it comes to owning a firearm. And, a reminder, you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Tax Day and some thoughts;
Consumers are still consuming...big time;
New Federal Rules and some folks are not happy;
Tesla to cut staff according to multiple outlets;
Trump social media stock falls yet again;
The Wall Street Report;
Netflix is betting on small screens.
Make sure you click ahead for this conversation with Aaron McKinney from The Iowa Outdoors Store. We're talking about what happens when folks like on the Federal Firearms Report, the lack of education many buyers have when it comes to handling a firearm and the "Gun Show Loophole"...explained.  To listen to that segment click this link.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 10 April 2024

Welcome back to Insight on Business and the Business News Headlines. A quick factoid: We are celebrating, we think, our 15th year of doing this on a daily basis Sunday through Friday and grateful that you're here with us. And if you want to reach us on social media and if you're on Threads you can find us @Insight_On_Business. And you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Yep, inflation is still here;
The markets react in a big way;
FCC rules say broadband sellers must be transparent;
Oklahoma vs. Two Texas natural gas companies;
And they are not alone.
Stuff businesses can't do when facing a union vote;
The Wall Street Report;
And, "Shhhhh" says Starbucks.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.