Customer Service

The Business News Headlines and More 9 May 2025

If you remember we carried a story this past week about the danger in taking the United States Postal Service private. That concern just got a reality check as David Steiner, a former CEO of the nation’s largest waste management company who currently serves on the FedEx board of directors, is poised to take over control of the U.S. Postal Service. Might this be the first shoe to fall?  This is the Business News Headlines for Friday the 9th day of May, thanks for being with us. In other news, talks between the U.S. and China over trade is as confusing as most things coming from Washington. US Markets closed mixed today.  Folks in Chicago are having some good fun celebrating native son Pope Leo the 14th.  The Wall Street Report and yet another radar outage in Newark.  Meanwhile the FAA has just dropped a 20 billion dollar plan to fix issues just like that.  And because the possible privatization of the United State Postal Service is once again top of mind…we’re bringing back Herb Copley to offer up what might happened should the Trump administration choose to go private with the USPS.  Ready?  Let’s go.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Hell No to Postal Privatizing with Herb Copley

Recently postal workers and friends banded together to hold a rally in my hometown of Windsor Heights, Iowa. Well over 200 people came together to say "Hell no to taking the United States Postal Service private!" They lined Hwy. 6 or Hickman Road holding signs and hearing so many vehicles honk in solidarity. Yes, there were speakers and one was Herb Copley the President of the Iowa State Association of Letter Carriers, AFL-CIO. I sat down with Herb who had some interesting things to say about the "service of postal workers".  He also blew away the myth that the USPS receives taxpayer support.  It does not.  Meet Herb Copley:
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines and Privatizing the USPS 7 May 2025

As expected the Central Bank left interest rates alone and Chairman Jerome Powell told us...why.  This is the Business News Headlines for Wednesday the 7th day of May, thanks for being with us.  In other news, Disney profits soar and that has an impact on the markets.  It seems the more President Trump talks about tariffs the more confusing it gets. Missouri made the news and it has to do with selling stock or real estate. We’ll share the Wall Street Report and the FAA is about to spend billions to upgrade air traffic control…we are told.  For the conversation I’m joined by Herb Copley the president of the Iowa National Association of Letter Carriers, AFL-CIO.  It all has to do with privatizing the postal service and some amazing facts we suspect you don’t know.  Let’s go
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.
 

The Business News Headlines 6 May 2025

There has been so much said about the U.S. trade deficit that we thought you might like to know why it spiked in March and exactly what the trade deficit is.  This is the Business News Headlines for Tuesday the 6th day of May, thanks for being with us.  In other news, Homeland Security Chief says you can still fly if you don’t have Real ID…but, there is a but. Let’s talk about…toys a story from Mattel. Dollar General is closing more stores.  We’ve got more retail news…two stories about Target.  The Wall Street Report and the Canadian Prime Minister was at the White House today…we’ll share a bit about what happened.  Let’s go.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.
 

Meet Entrepreneur Theresa Leppert

So often we have these chance meetings that bring us to a story we love sharing. Here you will meet Theresa Leppert who worked in the medical field and thought a massage was something that only rich people did on vacation.  One trip, years ago, changed her life.  She went back to school and opened up a massage and aroma therapy business in the tiny town of Maquoketa, Iowa (pop. 6,000). But it doesn't stop there Theresa is also on the Board of Directors of Girl Campers and we'll talk about that as well. Meet Theresa Leppert an entrepreneur that’s got a bunch going on from Girl Campers to Lucida Sol Wellness & Botanicals. 
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 16 April 2025

Retail sales rose as consumer hurried to stock up before the tariffs hit.  This is the business news headlines for Wednesday the 16th of April, thanks for being here. In other news, Fed Chair Jerome Powell talks about…inflation and interest rates. The Trump administration is mulling over ending the IRS free tax filing program.  The economy in China bounced up and we’ll share why. We’ve got some railroad news for you.  The Wall Street Report and why the State of California today announced it was suing the Trump Administration…think…yes, tariffs.  Let’s go.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines and Peter Sherinian 15 April 2025

Welcome to Tax Day 2025 and the business news headlines. Today…we ask the question, “Who’s on First”? Think the White House.  Tax payers are having issues getting help from the IRS. Foreign born students in the US have something serous to worry about. We’ve got the Wall Street Report and Meta meets the FTC…and it’s all about social media.  For the conversation you’ll meet entrepreneur Peter Sherinian who says he operates the only true men’s gift shop in the state of Iowa.  Today you’ll learn more about the interesting place known as Fox and Mason.  But, first the news….
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines and Customer Service 20 March 2025

Welcome to Spring and the Thursday Edition of the Business News Headlines for this the 20th day of March.  Thanks for being with us.   We kick things off today with a story about Tesla. Things are not going so well there.  And, a reminder that should you wish to to follow us you can find us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  And our website is just a click away where you can scroll through all of our newscasts. Here's what we've got for you today:
Tesla, another recall notice for the Cybertruck;
And the company stock is in the tank;
Home sales rebounded in February;
But mortgage rates increased last week;
The CEO of Amtrack suddenly resigned and why;
The Boston Celtics are for sale for BIG money;
Musk wants Social Security information but a judge stopped that;
The Wall Street Report;
And, have you heard about the "Do Not Rehire" lists?
For the conversation you'll meet H.A. Gross who with his wife owns Plaza Printers. I asked H.A. to sit down with me because of his exceptional customer service.  He did something for a client of ours that went the extra mile.  We talk about that and then get into a conversation about trade shows.  Some tips for those of you who have a booth at any show that will improve your return on that investment of time and money.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 19 March 2025

Fed Chair Jerome Powell said the Central Bank will keep its interest rate where it is and also talked about a slowing economy. This is the Business News Headlines for Wednesday the 19th day of March and our son, Aaron, is celebrating his birthday.   A reminder that should you wish to to follow us you can find us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  And our website is just a click away where you can scroll through all of our newscasts. Here's what we've got for you today:
Jerome Powell talks rates, inflation and more;
The markets took it in stride and investors buying on the "dip";
Some California wine makers are OK with the 200% tariff;
But, some worry about selling into Canada;
Jail time for the thief who stole a bunch of famed golf items;
About one-million people have failed to file their 2021 taxes;
And, could be missing out on stimulus dollars;
Kohl's is dropping a key partnership and why;
The Wall Street Report;
The skills employers want you to have.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Customer Service and Trade Show Advice with H.A. Gross

Here you will meet H.A. Gross who with his wife, Cindy, own Plaza Printers based in Urbandale, Iowa. This is a story about exceptional customer service and living up to your word. We were in New Orleans for the 40th Annual Conference and Trade Show for the National Tractor Parts Dealer Association. One of the highlights of the event was bringing together former and current presidents of the group to tell their stories. It was a great addition.  To offer our appreciation we decided to give them their favorite bottle of liquor with a the NTPDA logo, their name and years of service.  The supplier failed to inscribe the name of the president and his year of service!  Here is a great story about customer service, being honest, living up to expectations and more.  Meet H.A. who also has some trade show marketing tips.  We hope you enjoy this...we did! 
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.