Customer Service and Trade Show Advice with H.A. Gross

Here you will meet H.A. Gross who with his wife, Cindy, own Plaza Printers based in Urbandale, Iowa. This is a story about exceptional customer service and living up to your word. We were in New Orleans for the 40th Annual Conference and Trade Show for the National Tractor Parts Dealer Association. One of the highlights of the event was bringing together former and current presidents of the group to tell their stories. It was a great addition.  To offer our appreciation we decided to give them their favorite bottle of liquor with a the NTPDA logo, their name and years of service.  The supplier failed to inscribe the name of the president and his year of service!  Here is a great story about customer service, being honest, living up to expectations and more.  Meet H.A. who also has some trade show marketing tips.  We hope you enjoy this...we did! 

Thanks for listening!

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