Customer Service

From 35 Years in HR to Teaching Important Business Skills - Meet Liz Hatfield of Tero

Every so often I'll sit down with a guest and things just click. That's exactly what happened when I met, for the first time, Liz Hatfield a new skills trainer with Tero International. Liz had spent some 35 years as an HR professional before being asked to join the Tero Team.  Here we'll talk about some of the changes she's seen in the world of Human Resources and then dive into a couple of examples of what she's now teaching to corporate leaders, team members and individuals who are eager to learn how to become a more effective communicator and even a better sales person.  Meet Liz:
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines and Liz Hatfield of Tero International 21 August 2024

We kick things off today by taking a second look at how many jobs were created between March of last year and March of this year and the number is...well...stunning,.  That plus some "Fed Talk" boosted the markets. For the interview you'll meet Liz Hatfield a newer member of the Tero International Team of training professionals. Liz has 35 years of experience in the Human Resources world and we'll touch on the changes she's seen as well as flesh out some of the interesting topics she now teaches to professionals, team leaders and folks who simply want to polish their skill set. And, if you want to reach out to us on social media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Job data was revised downward by over 800,000 jobs;
The Fed Minutes are out and that fueled Wall Street;
The Tale of Two Retailers: Target and Macy's;
Ford is re-thinking EV production and promises 3 new vehicles;
The Wall Street Report;
Yes, we think it's too early but Starbucks does not.
And meet our newest friend, Liz Hatfield from Tero International.  It's a great conversation and I know you'll learn some important lessons.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 14 August 2024

We told you earlier in the week this was going to be a big week for inflation data and today the Labor Department released it's report about July and that sparked the markets. This is the Business News Headlines for Wednesday the 14th day of August and thanks for being with us.  And, if you want to reach out to us on social media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Inflation is coming down we'll share the numbers;
Also what the primary cause for any July inflation was;
So, what fell in July and by how much? We'll share;
A "Sweet and Salty Deal" made the news today;
A "hidden report" about that Ohio derailment is out;
Retailers continue to lock up products hurting their sales;
The Wall Street Report;
A shake up over at Victoria's Secret and why.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 7 August 2024

Wall Street Faded in the final two hours of trading bringing back the…bears.  It’s the business news headlines for Wednesday the 7th of August and thanks for being here. We'll start with that story and share with you what happened.  If you want to reach out to us on social media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Wall Street fell today and why;
If you are hooked on the Olympics it might be Peacock;
An interesting story about the Olympics and food for Paris;
A fatal crash of a Cybertruck has made the news;
Heard about "Day Passes" from swanky hotels & resorts?
The Wall Street Report;
The trouble with department stores and nearly vacant malls;
But there is a but to that story as well.  Think Von Maur.
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 5 July 2024

Notice something about "rush hour" in your city today? It was like it didn't exist as many American's took today off as well.  Welcome to the Business News Headlines for Friday the 5th day of July, glad you are with us. A reminder that we're back on Sunday, Noon Central and only on News/Talk 1540 KXEL with the Business Week in Review and yes, we stream. And, if you want to reach out to us on social media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
A surprise in the Jobs Report;
The long holiday weekend and "rush hour";
Meanwhile state workers in Florida had the day off;
Two major luxury brands join forces;
Americans say air travel still stinks;
Texas Roadhouse is poised to rake in the cash;
The Wall Street Report;
Why United Airlines is becoming more "transparent".
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines and Call Notes 10 June 2024

Hello Monday and welcome to the business news headlines for this the 10th day of June.  Grateful you're with us. Lots of the news today centered on inflation, the Central Bank and rate cuts.  Also, make sure you click through and listen to the conversation we had with Cy Hilty the creator of Call Notes. It can be a game changer when it comes to recording business phone calls that need your attention.  If you want to reach out to us on Social Media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
A muted day on Wall Street and why;
Big Banks are softening their rate cut expectations;
The Biden Team is reaching out to businesses and saying...
A take-over brewing at Southwest Airlines and why;
Apple takes the wraps off its AI product;
Some thoughts about rate cuts from us;
The Wall Street Report;
Weather and prices of coca, wine and olive oil.
For the interview you'll meet Cy Hilty who has developed a program that will boost your customer service. It's time to ditch that scrap of paper that has phone numbers and messages and move into Call Notes.  While designed for the parts industry we think it has a life in other areas. Never miss another phoned in sale.  To listen to that conversation CLICK THIS LINK.
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

NTPDA Meet Our Members - Call Notes

It's time to ditch that yellow pad and step up to Call Notes. His name is Cy Hilty and for years he has dabbled in computer software…as a hobby. But now he has created a system that helps businesses keep and track phone calls…from a request to a completed transaction. We all know that many of our members still rely on doing this "the old way" however, with Call Notes you keep a record of every call, every request and can up your customer service quickly and easily. Thank you Cy for joining the National Tractor Parts Dealer Association and this should be an asset for many of our current and future members!
We're here to help our members grow their business and provide a wide range of great benefits that more than pay for an annual membership fee of $400. If you're interested in becoming a member head to our Membership Application and let's do this.  Thanks for listening and thank you for being a Member! 

Small Business Spotlight - Colfax Tractor Parts

Recently I took a trip down a gravel road in tiny Colfax, Iowa to visit with Jeff Bucklin of Colfax Tractor Parts. They own 100 acres full of nearly every type of used agriculture equipment out there. The founder of the business, Bennie Bucklin (79) still puts in a full week of work helping identify where various tractors, combines, planters, skid loaders are located. Now, get this: They ship these tractor and construction parts all over the globe. It's a big deal. In addition they also buy "gently used" vehicles, detail 'em and sell those as well. Come along for a great family story we think you'll enjoy. 
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 20 May 2024

Welcome back to a Monday! I know it's weird but we actually LIKE Monday Mornings. Why? Because Sunday is a flurry of activity from our show on News/Talk 1540 KXEL to the long list of "Stuff to Do" that my Bride has waiting for me.  Now, back to business! Coming up today, along with the business news headlines, you'll meet Alison Haider a rising star at Tero International with some great information about communication, leadership and workplace culture. Meanwhile if you want to reach out to us on Social Media you can hook up with us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  Here's what we've got for you today:
Target and others cut prices to lure back shoppers;
Wait! You actually have more buying power now than in 2019;
Happy Victoria Day to our friends in Canada;
Red Lobster filed for bankruptcy and a little history;
What's with these weird food and drink flavors?
The Wall Street Report;
The California "Mouse House" goes all in on a union.
For the interview you'll meet Alison Haider who,  just three years ago, was a new hire at Tero International but because she is so wicked smart she has recently been promoted to the Chief Learning Officer for the firm that teaches communication skills, workplace culture and more. To listen in to our conversation, CLICK THIS LINK.
Thanks for being here!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Central Iowa Business Conference with Gina Wright

If you are in business or want to be this is the conference to attend and don't let the name fool you and keep you away. The Central Iowa Business Conference is the one-day event that can help you get off the ground or take your existing business to a new level. My guest is Gina Wright the Vice President of the Urbandale Chamber of Commerce and here we talk about what attendees can expect, who the key-note speakers are and the importance of networking. Oh...and we'll also offer up a "Pro Tip" that will help you make the most of your time.  Speaking of which, time to meet Gina! 
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.