Customer Service

Sales and Sales Training - The Times Are Changing

When you think about it, we all sell...something. Be it a product, service or ourselves we're all sales people. How has technology impacted the art of selling, what tools do sales professionals need today that are different than a decade ago and how about "personal branding"? Our guest is Ro Crosbie the founder of Tero International a training and business education company based in the Des Moines Metro. Here is that conversation:Insight on Business the News Hour with Michael Libbie is the only business broadcast in the Des Moines Metro and a production of Insight Advertising, Marketing & Communications a full service advertising agency based in Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more, here is our Facebook Page.

Lucas Freed Says This Changes the World!

Get ready, this is some super-cool stuff. Our guest is Lucas Freed who, by day, works for Wells Fargo and during the rest of the time is a champion of a new way of connecting businesses with consumers. A special event is happening that we've got to share.  It just may..."Change the World".Insight on Business the News Hour with Michael Libbie is the only business broadcast in the Des Moines Metro and a production of Insight Advertising, Marketing & Communications a full service advertising agency based in Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more, here is our Facebook Page.

What Makes This Small Business Larger Than It Is?

We got the call from the Grimes Chamber of Commerce that we might want to chat with Clint Dudley the owner of Shade Tree Auto.  We asked why and Brian told us this business is not only growing but thriving in a very competitive arena.  Here is that conversation and thanks for the tip!Insight on Business the News Hour with Michael Libbie is the only business broadcast in the Des Moines Metro and a production of Insight Advertising, Marketing & Communications a full service advertising agency based in Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more, here is our Facebook Page.

Celebrating 35 Years - No April Fools!

We were delighted to get the call that our friend Chris Seuntjens from Christopher's Jewelry and Rare Coins wanted to drop by the News Hour to chat a bit about his business and his 35th year in business. We talked about the beginning, why folks prefer "Mom and Pop" vs. the "Big Box and so much more. Here you go: Insight on Business the News Hour with Michael Libbie is the only business broadcast in the Des Moines Metro and a production of Insight Advertising, Marketing & Communications a full service advertising agency based in Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more, here is our Facebook Page.

The Business of Shipping and Trucking

While we don't ship full truckloads of partial truckloads of products perhaps you do.  If so, give a listen to this piece with Steven Haas about SAV Transportation and how they have used technology to improve service, delivery and insure value.  Insight on Business the News Hour with Michael Libbie is the only business broadcast in the Des Moines Metro and a production of Insight Advertising, Marketing & Communications a full service advertising agency based in Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more fun, here is our Facebook Page.

The Tax Man who Makes House Calls

Not only does Bruce Schmiedlin speak three languages his firm makes...house calls all across the Metro.  When we heard about Bruce Tax CPA we had to learn more. Oh, and he does way more than...taxes.  Here is our conversation.Insight on Business the News Hour with Michael Libbie is a production of Insight Advertising, Marketing & Communications a full service advertising agency based in Des Moines and is heard Monday - Friday from 5PM to 6PM on 1350-KRNT, Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more fun, here is our Facebook Page

Everybody Deserves a Fresh Start with Maggie Spellman

We love start-up business stories!  In just one year her business goes from an idea to way more clients than she ever thought possible. Meet Maggie Spellman the owner on Z's Fresh Start Cleaning.  What is it that she does that drives customers to her service?  We asked that question and many others.  Here's Maggie:Insight on Business the News Hour with Michael Libbie is a production of Insight Advertising, Marketing & Communications a full service advertising agency based in Des Moines and is heard Monday - Friday from 5PM to 6PM on 1350-KRNT, Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more fun, here is our Facebook Page.

Edwards - More Than Printing Solutions

For years our agency has received direct mail letters from a company called Edwards. Inside is a monthly newsletter about the world of printing and marketing. We called to learn more and that led to Jim Edwards and Wayne Marshall coming to the studio for a wide ranging conversation about business, marketing, printing and much more. Here is that conversation:  Insight on Business the News Hour with Michael Libbie is heard Monday - Friday from 5PM to 6PM on 1350-KRNT, Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more fun, here is our Facebook Page.

This Technology is Killing Your Business - Marketing Tip

For some reason so many businesses think their time is much more important than their customers. Enter the automated telephone answering system which is really a system to help business ignore consumers.  Two tips that will turn your business around in just weeks.Insight on Business the News Hour with Michael Libbie is heard Monday - Friday from 5PM to 6PM on 1350-KRNT, Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more fun, here is our Facebook Page.

Contact Us? Seven Tips for Business

Have you paid attention to your "Contact Us" page?  Do you have one?  Is it inviting? Do you actually share how to make contact?  Here are Seven Tips to Improve your Contact Us Page and how you can better communicate with people who want to do business with you.Insight on Business the News Hour with Michael Libbie is heard Monday - Friday from 5PM to 6PM on 1350-KRNT, Des Moines.  Connect with us on Twitter @IoB_NewsHour and, for more fun, here is our Facebook Page.