Customer Service

The Business News Headlines and Customer Service 20 March 2025

Welcome to Spring and the Thursday Edition of the Business News Headlines for this the 20th day of March.  Thanks for being with us.   We kick things off today with a story about Tesla. Things are not going so well there.  And, a reminder that should you wish to to follow us you can find us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  And our website is just a click away where you can scroll through all of our newscasts. Here's what we've got for you today:
Tesla, another recall notice for the Cybertruck;
And the company stock is in the tank;
Home sales rebounded in February;
But mortgage rates increased last week;
The CEO of Amtrack suddenly resigned and why;
The Boston Celtics are for sale for BIG money;
Musk wants Social Security information but a judge stopped that;
The Wall Street Report;
And, have you heard about the "Do Not Rehire" lists?
For the conversation you'll meet H.A. Gross who with his wife owns Plaza Printers. I asked H.A. to sit down with me because of his exceptional customer service.  He did something for a client of ours that went the extra mile.  We talk about that and then get into a conversation about trade shows.  Some tips for those of you who have a booth at any show that will improve your return on that investment of time and money.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 19 March 2025

Fed Chair Jerome Powell said the Central Bank will keep its interest rate where it is and also talked about a slowing economy. This is the Business News Headlines for Wednesday the 19th day of March and our son, Aaron, is celebrating his birthday.   A reminder that should you wish to to follow us you can find us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  And our website is just a click away where you can scroll through all of our newscasts. Here's what we've got for you today:
Jerome Powell talks rates, inflation and more;
The markets took it in stride and investors buying on the "dip";
Some California wine makers are OK with the 200% tariff;
But, some worry about selling into Canada;
Jail time for the thief who stole a bunch of famed golf items;
About one-million people have failed to file their 2021 taxes;
And, could be missing out on stimulus dollars;
Kohl's is dropping a key partnership and why;
The Wall Street Report;
The skills employers want you to have.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Customer Service and Trade Show Advice with H.A. Gross

Here you will meet H.A. Gross who with his wife, Cindy, own Plaza Printers based in Urbandale, Iowa. This is a story about exceptional customer service and living up to your word. We were in New Orleans for the 40th Annual Conference and Trade Show for the National Tractor Parts Dealer Association. One of the highlights of the event was bringing together former and current presidents of the group to tell their stories. It was a great addition.  To offer our appreciation we decided to give them their favorite bottle of liquor with a the NTPDA logo, their name and years of service.  The supplier failed to inscribe the name of the president and his year of service!  Here is a great story about customer service, being honest, living up to expectations and more.  Meet H.A. who also has some trade show marketing tips.  We hope you enjoy this...we did! 
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.
 

Meet Carrie Harrod from Envoy Business Systems

We covered the 2025 Annual Trade Show and Conference for the National Tractor Parts Dealer Association that was held in New Orleans. One of the newest Associate Members of the group is Envoy Business Systems a "white glove" credit card processing company. We sat down with Carrie Harrod a Client Support Specialist who, judging by this conversation. really enjoys what she is able to do for their clients. Have a listen and learn more about this rapidly growing company.  
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Meet Brian and Amanda Kushniroff Ogema Tractor Parts

While in New Orleans for the 40th Anniversary of the National Tractor Parts Dealer Association we visited with entrepreneur Brian and Amanda Kushniroff. They love the tractor parts business and moved from Kentucky to Ogema, Wisconsin to start their new salvage yard and retail store, Ogema Tractor Parts. This is a great conversation from two dedicated individuals who truly enjoy their work.  Meet Brian and Amanda here!
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.
 

The Business News Headlines 13 February 2025

It's looking more and more like we can't catch a break when it comes to inflation. This is the Business News Headlines for Thursday the 13th day of February and that story kicks us off this afternoon. And remember, should you want to follow us on social media you can find us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  And our website is just a click away where you can scroll through all of our newscasts. Here's what we've got for you today and in under 11 minutes::
Wholesale inflation ticks up and what that means;
Yes, more "Tariff Talk" for you that impacts friends and foes;
Heard about Scout Motors?  You will today;
Valentine's Day: Something to fear or celebrate?
Spending on Valentine's Day will be big and we know what you are buying;
We have new  USDA and Health and Human Services bosses;
The Wall Street Report;
And, some scary numbers when it comes to consumer debt.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Meet Training Specialist Emily Lang

Some people are truly "gifted" in their ability to have fun yet communicate clearly and effectively. Meet Emily Lang a Training Specialist with Tero International. Here we talk about her time as an actor and how life on the stage helped prepare her for her role at Tero. We also talk about how to better communicate and how sales people can be trained to become so much better when they embrace the skill of building relationships.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 10 January 2025

Yes, the microphone sounds a bit different today and that's because we're in a remote studio (think hotel room) in Mason City, Iowa. Thanks for coming by for the Business News Headlines from today.  And, if you want to follow us  on social media you can find us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  And our website is just a click away where you can scroll through all of our newscasts. Here's what we've got for you today and all in under 9 minutes:
Good news for the economy bad news for Wall Street;
If the economy is so bad how come sports betting is so big;
More TikTok drama to report today;
The IRS has a couple of announcements today;
Dunkin runs out of...doughnuts;
Kohls to close 27 stores and we'll share where;
The Wall Street Report;
You MUST RTO says the bank.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

The Business News Headlines 8 January 2025

Welcome back and a quick programming note: Wall Street markets will be closed tomorrow (Thursday) which also means we're off the air.  However, we'll be posting up some recent business conversations to help keep you in the loop. And, if you want to follow us  on social media you can find us all day on Twitter or "X" @IOB_NewsHour and on Instagram. Facebook? Sure were there too.  And our website is just a click away where you can scroll through all of our newscasts. Here's what we've got for you today and all in under 9 minutes:
Minutes from the Fed's December meeting were released;
The IRS has improved service delivery but...there is a but;
Automakers and the Consumer Electronics Show offer some  new tech;
Fact checking is not the only thing Meta has scrapped;
The Wall Street Report;
And, Delta Airlines has a new...partner.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.

Mixing Business and Faith with Rabbi Yossi Jacobson

First of all, Happy New Year!  Let us hope for a healthy 2025 and success in our personal and business lives.  Today you will meet Rabbi Yossi Jacobson who, thirty years ago, was sent from Brooklyn to Iowa.  How that happened, what business he started, a bit about Chanukah and those 613 Commandments are all in this conversation.  His business Maccabee's Glatt Kosher Deli is the only one of its kind in the State of Iowa.  How did Yossi get here from Brooklyn, why a deli, how it got its name and more.  Oh, Happy Chanukah as well.
Thanks for listening!
The award winning Insight on Business the News Hour with Michael Libbie is the only weekday business news podcast in the Midwest. The national, regional and some local business news along with long-form business interviews can be heard Monday - Friday. You can subscribe on  PlayerFM, Podbean, iTunes, Spotify, Stitcher or TuneIn Radio. And you can catch The Business News Hour Week in Review each Sunday Noon Central on News/Talk 1540 KXEL. The Business News Hour is a production of Insight Advertising, Marketing & Communications. You can follow us on Twitter @IoB_NewsHour...and on Threads @Insight_On_Business.